The Rainbow Cleaning System is sold through a network of Independent Authorized Rainbow Distributors. If you are interested in purchasing a Rainbow, please fill out our Request a Demonstration form. An Authorized Rainbow Distributor in your area will contact you with more information.

The price of a Rainbow unit may vary depending on package configurations, local market conditions, taxes, and trade-in value that may be applied to your purchase. Your local Authorized Rainbow Distributor will be able to provide you with additional information. To schedule an in-home consultation, please fill out our Request a Demonstration form.

You may use our online Distributor Locator to search for a nearby Authorized Rainbow Distributor. If you are unable to locate a nearby distributor, please contact Rexair’s Customer Service Department.

Please contact the Rainbow Distributor from whom you purchased your unit. If you are unable to locate this Distributor, please use our online Distributor Locator to search for a nearby Authorized Rainbow Distributor. If you are unable to locate a nearby distributor, please contact Rexair’s Customer Service Department.

Owner manuals are available for download on this website, under the Support menu.

Rexair provides to its independent Authorized Rainbow Distributors, and only to them, a written four (4) year warranty on the Rainbow SRX Cleaning System and attached accessories and a ten (10) year warranty on the vacuum cleaner motor/electronic controller. These warranties do not cover normal wear and tear arising from usage of products, such as belts, HEPA Neutralizer, etc.

Please contact your Authorized Distributor from whom you purchased your Rainbow, which is reflected on your purchase paperwork. If you are unable to locate your Rainbow distributor, you may reach out to Rexair's customer service with your serial number (insert link on how to find your serial number) so that we may attempt to locate the distributor and provide their contact information.

Fill the water basin until the top of the dome in the bottom of the basin is covered.

It is recommended that you have an Authorized Rainbow Service Center inspect your HEPA Neutralizer after two years of use. After five years of use, the HEPA Neutralizer should be replaced (by an Authorized Service Center) to ensure your Rainbow performs its best.

The Rainbow Power Nozzle is not able to pick up liquids. When used without the Power Nozzle, the Rainbow is able to safely pick up liquids. Always follow the instructions in the owner’s manual.

Rexair has tested only Rainbow brand supplies for use with our products.

The RainJet cleans the following types of floors: marble, stone, ceramic tiles and vinyl and linoleum. Do not use on unfinished, oiled or waxed wooden boards, unsealed tiles, or carpeted floors because they may be water-sensitive. Contact your flooring manufacturer for complete cleaning instructions.

A clogged hose (refer to the support tab, videos, “how to clear a clogged hose”), a clogged power nozzle, (refer to your manual for instruction on how to remove the bottom plate to clear debris), a clogged hepa filter (contact your local distributor).