Return Policy Summary

• This Return Policy is limited to the Rexair Online Store atwww.rainbowsystem.com only and not to any purchase made through independent authorized Rainbow distributors
• Returns accepted within 30 days of delivery
• Items must be unused and in original condition
• Defective or incorrect items replaced at no cost

 Money Back Guarantee

If you are not satisfied with your purchase for any reason, you may return eligible items within 30 days of delivery for a refund in accordance with this policy. Products returned under the 30-day money-back guarantee are intended for inspection and evaluation purposes only.

Items showing signs of use beyond reasonable inspection, installation, or normal product testing may not qualify for a full refund. If a returned item shows evidence of extended use, misuse, or damage after delivery, we reserve the right to deny
the return or issue a partial refund based on the condition of the product.

 How to Start a Return

A Return Authorization (RA) is required before sending any item back. To request a return authorization, please contact us within 30 days of delivery at: 248-643-7222

 Please include:

• Order number
• Item(s) you wish to return
• Reason for the return
• Photos if the item is damaged or defective

 If your return is approved, we will provide instructions for returning the item.  Returns sent without authorization may not be accepted. Approved returns must be shipped within 10 days of receiving the return authorization. The return shipping address will be provided once your return authorization has been approved.

Shipping Costs

Shipping cost responsibility depends on the reason for the return.

Incorrect, Damaged, or Defective Items

If we shipped the wrong item, or if a product arrives damaged or defective, we will provide a prepaid return label or replacement shipment at no cost to you.

Customer Preference Returns

If the return is due to customer preference (for example: ordering the wrong item, duplicate order, or change of mind), the customer is responsible for return shipping.

Shipping costs (the actual carrier cost, not necessarily the amount shown on your invoice) are non-refundable unless the return is due to our error or a defective product.

If the shipping charge shown on your invoice is less than the actual shipping cost incurred by us, the actual carrier shipping cost may be deducted from the refund when applicable.

Condition of Returned Items

All items must be returned in the same condition in which they were received and in the original packaging when reasonably possible. Returned products must be:

• Undamaged
• Fully functional
• Complete with all original parts and components
• Free from misuse, alteration, or damage after delivery

Returned items are subject to inspection upon receipt. Items returned used beyond reasonable inspection, altered, damaged after delivery, or missing components may not qualify for a refund or may be subject to a reduced refund at our discretion.

Missing Components

Returned items must include all original components, accessories, manuals, and packaging materials when reasonably possible. If returned items are missing components or accessories that were originally included, the refund may be reduced to reflect the replacement cost of the missing items.

 Refund Processing

Once a returned item is received and inspected, we will notify you regarding approval of your refund. If approved, the refund will be issued to the original payment method within a reasonable processing period. Refund timing may vary depending on your payment provider. 

Non-Returnable Items

The following items may not be eligible for return:

• Final sale or clearance items
• Products returned incomplete or missing components not due to our error
• Products showing signs of misuse, alteration, or damage after delivery

Refused or Undeliverable Shipments

Packages refused by the recipient or returned to us as undeliverable may be subject to deduction of actual shipping costs incurred.

Marketplace Purchases

Orders placed through third-party marketplaces may also be subject to the policies and procedures of those marketplaces. When applicable, marketplace rules will govern the return process.

Product Representation

We make every effort to accurately display and describe our products, including product images, descriptions, dimensions, specifications, and materials. By placing an order, you acknowledge that you have reviewed the product information provided prior to purchase.

Variations that do not affect the intended function of the product — including minor differences in color, texture, packaging, or finish that may occur due to lighting, screen display settings, manufacturing tolerances, or product updates — do not constitute a defect or product misrepresentation. Returns based solely on such variations
may be treated as customer preference returns.

Policy Updates

We reserve the right to modify this Return Policy at any time. The policy in effect at the time of purchase will apply to that order.