Rexair provides to its independent Authorized Rainbow Distributors, and only to them, a written four (4) year warranty on the Rainbow Cleaning System and attached accessories and a ten (10) year warranty on the vacuum cleaner motor/electronic controller. Replacement parts can be new or remanufactured as provided at Rexair’s sole discretion. These warranties do not cover normal wear-and-tear arising from usage of the products. Even though Rexair, as the manufacturer, does not deal directly with the consumer nor provide the consumer with a written warranty, the law imposes certain responsibilities on all manufacturers who make consumer products. The products must not be defective and must be generally fit for their intended uses. These implied warranties of merchantability and fitness are honored by Rexair. Further, Rexair requires each Authorized Distributor to pass through to the consumer, by way of the Authorized Distributor’s own written warranty, the benefit of Rexair’s warranty to such Distributor. 

Rexair sells the Rainbow to its independent Authorized Rainbow Distributors for resale by those Distributors and their agents solely through in-home demonstrations to ultimate user-owners. Any other sale, including sales through the Internet, is strictly prohibited. Any product purchased in any other sale is not covered by the Authorized warranties. 

The manufacturer, Rexair, has established a proud heritage of selling a superior product through independent Authorized Distributors for more than 90 years, and is committed to the service and support of Rainbow owners. 

Rexair sells the Rainbow Cleaning System only to independent Authorized Distributors who are experienced in direct in-the-home selling. These Authorized Distributors assume responsibility for the legitimate distribution and service of the Rainbow Cleaner directly through their own dealers, or indirectly through independent sub Distributors and their dealers. 

Rexair has no agreement or legal relationship with the independent resellers who acquire products directly or indirectly from an Authorized Distributor, and can only attempt to correct any customer complaints about such resellers by acting through the responsible Authorized Distributor. Rexair’s announced policy is to hold each Authorized Distributor responsible for remedying any complaint from any member of the buying public relating to sales or service by any of these independent resellers. 

Rexair further requires that each Authorized Distributor make prompt and workmanlike service available through its own service outlets or through responsible independent service outlets in those communities in which it sells Rexair products through its independent sub Distributors and dealers. 

Do not lose the name and address of the Dealer or Distributor from whom you bought the Rainbow Cleaner. Contact him or her for advice on caring for your Rainbow, warranty coverage, service and the nearest service outlet. If you are unable to contact them, or feel you are not receiving proper assistance from the Authorized Distributor, feel free to contact Rexair’s customer service department for assistance. They will provide you the name, address and phone number of an Authorized Distributor for your area.